Privacy Policy

Privacy Policy

This Privacy Policy governs the usage of your personal information in your accessing of the website website www.raedlife.com (“the website”) owned by Raed Innovations Private Limited (“the Company”). By using the website, you signify your agreement to be bound by the conditions in the Privacy Policy. 

1. Collection of data/ information

1.1. All data/ information will be collected from you with your consent. We may also collect data which is publicly available or accessible.

1.2. Depending upon the nature of transaction, we will collect your name, phone number, mobile number, address, alternate address and IP address. Address will include house no, lane or road name, district, city, state and the PIN code. This information will be collected from you while you access the website and will be used for completing the transactions executed by you and/or for delivery of services. This data/ information will not be shared with any third party, except the shipping partner(s). 

1.3. We may collect information about your IP address, browser, computer, mobile device and any other electronic device you are using while accessing the website. 

1.4. We may also collect information about how you got to know about us, and in some cases seek details about your digital media and social media accounts in case you got to know us from your usage of digital or social media. 

2. Purpose of collection

2.1. We collect your data for the purpose of initiating and completing transactions executed by you and/ or for the delivery of services to you. Interconnected transactions for which data is collected/ used may include, but is not limited to:

· Responding to your requests or queries;

· Contacting you for confirmation of a purchase on our website or displaying product based on your preference(s); 

· Processing your payment, providing technical support, providing personalised experience, and research and analysis for development and improvement of our services;

· Informing you about new features or products;

· Complying with any applicable law;

“Applicable Law” means any statute, law, regulation, ordinance, rule, judgment, order, decree, bye-law, approval, resolution, order, directive, guideline, policy or other similar form of decision of, or determination by, or any interpretation or adjudication, in each case, by any concerned Government Authority having jurisdiction over the matter in question in India, as may be applicable, and having the force of law. 

· Protecting our website or our existing customer from any threat, cyber or otherwise

2.2. Please note that if you choose to not disclose or share any information, we may be unable to provide you the services in entirety.

2.3. At no time will we store your password, financial information such as bank account, credit card and debit card details or other payment instrument details without your consent. 

2.4. At the time of delivery or pick up of a returned and/or exchanged product, the responsibility is solely of the shipping partner. Therefore, any information sought by the shipping partner for delivery of the product is in the control of the shipping partner. This information will be limited to name delivery address and signature. Please do not disseminate your sensitive personal information. If any sensitive personal information is sought by the shipping partner, please contact us for assistance. 

3. Disclosure of information

3.1. We will disclose your information on receipt of a lawful order or in order to assist a government agency who is lawfully authorised for investigation and protection or cyber security activities. This information will include all your information including sensitive personal information. You are expected to comply and extend all assistance and cooperation in this regard. 

4. Ways of collecting information

4.1. We collect information directly from you when you register on the website or buy products or avail services. We also collect information if you contact us over phone, email, or platforms with regard to our products and services. 

4.2. We may use browser cookies for collecting information about your usage of our website.

4.3. We may also collect information which is publicly available or accessible.

5. Retention of information

5.1. We retain your information as mandated under the applicable law.

6. Withdrawal of consent

6.1. You may withdraw your consent to use your personal information including sensitive personal information by writing to us at support@raedlife.com.

6.2. You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email to us at support@raedlife.com with subject “Unsubscribe”. It may take 7 working days to process your request. Even if you opt out of marketing messages, we will continue to send your transactional messages through email and SMS.

7. Third–party sites

7.1. If you visit any third–party websites/ portals through any links hosted on our website, policies of such third–party may apply to you. We do not have any control over such third–party or their policies. This Policy does not apply to the privacy practices of such third–party websites. 

8. Payment gateways

8.1. All payments made using third–party payment gateways will be governed by the terms and conditions of the respective service provider. We will not be responsible for the same in any manner. By using a particular method of payment for your purchases, you agree that we are not responsible or in control of the policies and terms of such service providers and that you have read, understood and will abide by the terms and conditions of such third–party(ies). 

9. Contact us

9.1. If you have any queries, concerns or grievances about this Policy or other privacy concerns, you can reach out to us by email addressed to support@raedlife.com.

10. Jurisdiction

10.1. All transactions and disputes with us, including relating to policies and terms, shall be governed by the laws of India and be subject to exclusive jurisdiction of Courts located in Jamshedpur, Jharkhand.